Call Center Agent

The Position:
We are a business process outsourcing company that is expanding into new fields. We have a friendly atmosphere and a growing workforce. We are fully remote, with occasional video meetings. We are looking for answering service Agents with great customer service skills, basic computer skills (must pass a computer literacy test), the ability to speak with a smile in their voice, and the ability to work well on a team.

Key Responsibilities:

• Inbound and outbound calls
• Scheduling appointments across multiple time zones
• Conveying information clearly to callers and our customers
• Utilizing CRM software to take down customer information and record a detailed summary of each call
• Must be fluent in English

Desired Qualifications:

• Excellent communication skills, both verbal and written
• Self-motivated with a results-oriented mindset and the ability to work independently
• Proficiency in CRM software, Slack, and Google suite
• Quick learner with high attention to detail and the ability to multi-task
• Ability to be both a team player and individual contributor
• Organized, efficient, reliable, and proactive
• Spanish speaker is a plus

What we can offer:

• Paid training
• Starting part-time position. Full-time will be considered after six months of employment
• Flexibility of work schedule
• Starting pay of $12.00 per hour with room for growth (raises, bonuses, promotions). The decision of pay rate will be made after the interview and qualifications are discussed
• Respectful work environment

Prerequisites for submitting for the Call Center Role:

Call the number 888-837-4697 and State your Name

Leave a Voice mail with the Script:
 “Thank you for calling MC3. How can I help you today?”